Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Forum. Let us know if you'd like to go ahead with that. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Chatter and natter. I'm here to share knowledge, I don't work for Virgin Media. Go to virginmedia. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. 1: Co-ax cable carrying live broadcast TV channels. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. Speed 5. Manage Your Account. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Don’t plug the power cable into a plug socket yet. 18-03-2023 13:12 - edited 18-03-2023 13:13. Vonage 2nd line. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Please I need an Engineer as I need internet for my work, I am so frustrated right now. Account - Mobile. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Socket should be on the underside. Vonage 2nd line. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Stay safe online. #5. My Virgin Media App. ok quick update. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. Manage Your Account. Sign in to My Virgin Media a. I can only find the TV socket. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 0 Kudos. There are multiple different branded wall boxes inside our flat but none. My Virgin Media App. Getting Connected with Virgin Media is easy when you have a wall socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . 0 Kudos Reply. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Browse Virgin Media Virgin Media Community. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. But I don't have a splitter or any 'Virgin media socket'. Security matters. Options. Account - Cable. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 1 ACCEPTED SOLUTION. Ignore all the options and don't press any. Re: No Virgin media wall socket. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. If you can set up using a Self-Install pack, but. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Options. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I'm here to share knowledge, I don't work for Virgin Media. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Connect the Hub’s power cable with the blue tab. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Reply. I'm a Very Insightful Person, I'm here to share knowledge. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Manage Your Account. Tuning in. But I have the wrong wall socket to connect. Options. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. . Account - Mobile. I wondered if I could ask the community some advice. Well I can't seem to find anything like that and the closest thing I can find is a. Re: No virgin media wall socket. . The socket I can see is for BT. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Have you downloaded and used our Connect App yet? It'. Client62. 2: Internet connection, via your homehub, for all online functions. My Virgin Media App. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Like the TV cable we have too. I’ve got. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Account - Cable. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. I'm a Very Insightful Person, I'm here to share knowledge. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Account - Mobile. Learn more. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Sorry to see that you have been having issues with connecting your equipment. I was never asked if I had a wall box. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I think you'll be OK, the self install should include the coax cable you need actually. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Cihank617. Remove all other equipment connected to telephone sockets. I received my broadband kit yesterday but I need the help of an engineer please. No setup fee. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Account - Mobile. Call the pre-installation and delivery team on 0800 052 1734. I just got Virgin Media kit and read all information carefully and checked - 5200805. Like the TV cable we have too. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. SpeedActive Member. --. The new Stream box will connect wirelessly to the internet. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. locate your external wall mounted omnibox and trace where the cables from it enter into your property. a week ago. 5K. Step 3 - Label the box – a letter came with the. Account - Mobile. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. My hub is up stairs in the - 5199721. Estonia and the Netherlands have already switched. - 5387031. You already have Virgin socket in the house. Tech Chatter. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Joining in Options. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. The wall socket I have within my home does not appear to be working. Customer since 1993. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Solved: Previously, I had BT connection so I need a wall socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. . i dont have the box on the wall that you need to plug it into - 5040054. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Joining in Options. Broadband Deals. RedTomato said: I removed my Virgin cable about a month ago. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Stay safe online. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Account - Cable. 1: Co-ax cable carrying live broadcast TV channels. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. Virgin Media; My Virgin Media; Shop;. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. Explain what needs to be done and book an engineer visit. So yes, following many takeovers, this is now your Virgin Media connection. Security matters. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. The package was delivered but there is no wall socket for me to plug into. It is surface clipped usually. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Hi. Hi , Welcome to our Community Forums and thanks for your post. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. I really want to sign up now before I move into. Sign in . - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. The multimedia socket has a coax options as does the virgin media socket. 5. Thank you for your response @andrewmonkie. It should be free of charge. The phone number doesn't connect you. Tudor. To order an adapter, simply click Ready to switch in the. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I don't work for Virgin Media. 2) The current location of your Hub. There is an old openreach socket with a coax cable underneath, but in no way connected. Give the pre-installs team a call on 0800 052 1734. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. Networking and WiFi. If you can get Quickstart, you can choose one of two delivery options. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 27-10-2022 09:24. Unplug the phone and check another phone directly into the main socket ensuring this is. in Networking and WiFi yesterdayGo to solution. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. It is possible to re-enable the existing sockets with this CV21 upgrade. Account - Cable. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. VM BB TV Landline. VM don't use fibre inside the property. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Manage Your Account. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 09-08-2023 11:24. Bit unsure of how to fix it - 5309810. his tuner has RDS but its not picking up any radio station names for some reason. It is not functional with one line/number (which works on TEL1 by default). SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. I'm a Very Insightful Person, I'm here to share knowledge. Community Natter. No, you can keep using the same phone you’ve always used. . If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. I'm here to share knowledge, I don't work for Virgin Media. I don't have a Virgin wall socket. Hi I have ordered a quick start kit and don't have a virgin media wall socket. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. Explain what needs to be done and book an engineer visit. There should be a wall mounted box somewhere inside that has an F socket on it. No wall socket. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. on 21-08-2023 20:36. Manage Your Account. I just have a short coaxial cable on my wall, and it has a male end. It's great to hear your wall socket concerns have now been addressed and resolved. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. ago Sometimes you will get a random cable sticking out of a wall with no isolator. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. signed up and was given the option of self installation. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Stay safe online. No Virgin Media Wall socket . Stay safe. I don't work for Virgin Media. However, I do not have any of the specified wall sockets available. Tudor. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. There is a cable on the right of the box coming from the outside. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I think it’s something like £5-£8 per day that your services aren’t on. My Virgin Media App. Options. We're here to help. Browse. Martin_N. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Plug the cables into the Hub. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Stay safe online. . I am going to cancel. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. VM BB TV Landline. Turn on your TV and get connected. . Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I. No internet, unfortunately. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. All forum topics; Previous topic; Next topic; 1 REPLY 1. Wall Socket. Account - Mobile. But I have actually managed to get through to the technical team over chat. com. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Account - Cable. Any help much appreciated, could a mod please help? 0 Kudos Reply. No virgin media wall socket; Options. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Browse Virgin Media Virgin Media Community. Box from Virgin Media arrived with Super Hub and cables. on 08-02-2023 13:33. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. There are multiple different branded wall boxes inside our flat but none. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. All you need to do is contact Virgin Media and explain what the issue is. You can purchase a mobile internet dongle from a number of UK networks. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. I am not currently a virgin media customer. Broadband and phone deals. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. . Both can be found in the email that was. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Or wait a day or two and a member of the Forum Team should. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Here you’ll find all the help you need for Virgin Media related problems and issues. Welcome to the community forums. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Account - Mobile. 0 Kudos. Account - Cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Learn more. Tudor. Or you may be quicker than average! You won’t be involved the whole time. All the wall sockets I can see are for BT. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Surly there has been a connection previously otherwise we wouldn't have bee. However, I do not have any of the specified wall sockets available. Manage Your Account. Don’t turn on the Hub. Quickstart is the quickest and easiest way to setup our services. You have the required socket which is in photo 3 (the one high up on the wall). Options. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Browse. See where this Helpful Answer was posted. I have received my quick start-up kit. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Account - Mobile. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. . RedTomato said: I removed my Virgin cable about a month ago. No virgin media wall socket in QuickStart,. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Options. The Hub 3 has arrived but the broadband spli. 0 Kudos. I will only be using one wall socket, so the other socket will have no connections. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Go to virginmedia. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. Some advice- New customer signing up before moving into new home. How long will the QuickStart installation take me? WiFi Hub - 30 mins. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I wanted. Virgin Media; My Virgin Media. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Only an aerial cable (pictured below) connected to a box outside my flat. Browse Virgin Media Virgin Media. Broadband. SpeedDamaged Wall socket. I guess your options are seek approval, be dumb and have install or change providers. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Hi @Priscillia.